Patches, inventory, security — automated by KPX. NinjaOne as the base, personal contact, fixed SLA included.
Years Experience
standards
technician
support in Kosovo
costs
Missing patches, unknown devices, blind spots in security — this doesn't come from carelessness, but because without a system it simply isn't possible.
Endpoints silently fall behind. Security patches are postponed because updates disrupt the working day.
Employees have no one who gets their laptop or printer running again quickly.
Who has which device, which version, which warranty? Without an inventory there is no control.
Browser, PDF reader, Office add-ins — every unpatched app is a gateway.
Most endpoint fleets fail not from one big event — but from small oversights that add up. KPX fixes all of them.
Critical security patches deployed automatically within 48 hours. Windows, macOS, and third-party apps all kept current without disrupting staff.
Behaviour-based detection stops zero-day attacks and ransomware variants. Suspected processes are isolated automatically before lateral movement.
Our helpdesk reacts to incidents within minutes — remote first, on-site in Prishtina, Prizren, Peja, Gjakovë, Mitrovica, Ferizaj, Gjilan, or remote across Kosovo.
“61% of SMBs that suffer a major cyber incident are out of business within 6 months. Most of them had anti-virus installed.”
— Verizon 2023 Data Breach Report
Onboarding takes 2-3 weeks depending on fleet size and complexity. No downtime during transition — your staff keep working.
We talk through your current setup, pain points, and goals. Free of charge, no obligation.
We map every device, OS version, application, and access pattern. The result is a clear picture of your current state.
You receive a tailored offer with fixed monthly cost. No fine print, no hidden fees. You decide in your own time.
KPX rolls out the management agents, applies the security baseline, and switches monitoring on. Your fleet is now under our care.
Choose the model that matches your team’s size and needs.
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
More Managed Services that keep your business secure, monitored, and running — choose the ones that fit your operations.
EDR monitors endpoint behaviour, detects anomalies and responds automatically. We add a managed SOC layer on top so threats are contained before damage occurs.
View all →A failed server doesn't just stop IT — it stops your business. Through continuous monitoring we detect critical conditions early and resolve them before an outage occurs.
View all →We fully automate your data protection, regularly verify recoverability, and ensure that in an emergency minutes — not hours — decide about the return to normal operations.
View all →We automatically back up your servers, VMs and workloads to a geo-redundant data centre. Immutable backup copies protect you from ransomware — and enable fast recovery without dependence on local hardware.
View all →Your Microsoft 365 environment is fully set up, secured and monitored daily. Licence costs are regularly reviewed and optimised.
View all →We are based in Prishtina and serve SMBs across Kosovo. Our engineers know the local market, the regulatory environment (LPD), and the realities of running IT for a growing Kosovar business.
SMB-friendly pricing, Enterprise-grade tooling — without the bloat. No 12-month contracts, no per-seat surprises. We are based in Prishtina and serve businesses across Kosovo. Our engineers know the local market, the regulatory environment (LPD), and the realities of running IT for a growing Kosovar business.
Fixed monthly cost. SLA-bound response times. Monthly reports. You always know what we are doing and why. No surprise invoices, no hidden fees.
| Standard antivirus | Managed Endpoint (KPX) | |
|---|---|---|
| Real-time threat detection | No | Yes (EDR) |
| Behaviour-based analysis | No | Yes |
| Patch management | Manual or weekly | Automated, phased |
| Ransomware rollback | No | Yes |
| Remote support | Limited | Included with SLA |
| Monthly reporting | No | Yes |
Sources & further reading
Patch management for Windows, macOS, and common third-party apps. Endpoint Detection and Response (EDR) with automated threat response. Remote support with contractual SLA. Monthly reporting. On-site visits in Prishtina, Prizren, Peja, Gjakovë, Mitrovica, Ferizaj, Gjilan, or remote across Kosovo.
Critical security patches: within 24-48 hours. Regular updates: within 1 week. For Microsoft, macOS, and common third-party apps. All updates are tested and phased — no unexpected downtime.
Yes. We support macOS Sonoma, Ventura, and Sequoia. macOS security patches, EDR, and remote support all work the same as for Windows. Mixed fleets (Windows + Mac) are normal in Kosovo.
We can lock and wipe the device remotely. With EDR installed, this happens within minutes. Without EDR, the device is flagged in our systems and standard Active Directory / Microsoft Intune policies apply.
Yes. Our services are aligned with the requirements of the Kosovo Law on Personal Data Protection (LPD). This includes encrypted data storage, clear access rights, and tamper-proof archiving.
We provide monthly reports showing patch status, security events, and compliance. For regulated industries, we can adapt reports to specific audit needs.
Pricing depends on the number of devices and the services required. For 20 devices, basic Managed Endpoint starts at around 25€/device/month. We provide a transparent, personalised quote in the initial consultation.
Yes. Managed Endpoint complements your existing IT. We take over the day-to-day management of endpoints, while your team keeps strategic decisions and special projects.
KPX reacts within 15 minutes for critical incidents. If the situation requires on-site, we are in Prishtina and can be at most customer sites in Kosovo within hours. We document everything and provide a full incident report.
Many SMBs try this and end up with alerts no one has time to investigate, or worse — silent failures. Managed Endpoint is not just EDR — it's EDR plus a team that actually responds. We watch your fleet 24/7 and act when needed.
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Where we work
KPX IT Services LLC
Prishtina, Republic of Kosovo
Kosovo + Albania
+383 44 306 969
info@kpx-ks.com
We are based in Prishtina and serve SMBs across Kosovo. Remote-first, on-site when needed.
These services work well together with what you just read about.
Transparent monthly per-device pricing — no hidden fees.
Open the full pricing overviewReady to take the next step? Book a free initial consultation — we'll review your current setup and show you the best way forward.
