Licensing, setup, migration and ongoing administration. We manage your Microsoft 365 environment end-to-end.
Years Experience
standards
technician
support in Kosovo
costs
Default M365 is good — but the gaps accumulate. Shadow IT, unused licenses, misconfigured sharing, missing MFA. Each one is a small risk that compounds.
Users sign up for SaaS tools, share files via personal accounts, and bypass your security policy. No one notices until data leaks.
MFA, Conditional Access, DLP — enabled by default, but only for what Microsoft thinks matters. Your tenant needs a baseline specific to your business.
Inactive users with M365 E5 licences, duplicated accounts, unused add-ons. Most tenants waste 15-30% of their Microsoft spend.
Risky sign-ins, suspicious mailbox forwarding, unusual data downloads — without monitoring, you only discover breaches after the damage is done.
Microsoft 365 is the productivity backbone for most SMBs. We make sure it stays secure, up to date and right-sized — without the overhead of a full-time admin.
We analyse your actual usage and right-size your licences. Most tenants discover 15-30% wasted spend. We recover it — or escalate you to the right plan.
Conditional Access, MFA enforcement, Defender for Office 365, DLP — configured per Microsoft best practices and your business needs. Every change documented.
User lifecycle, security monitoring, license optimisation, adoption reporting. You see what changed, why, and the impact every month.
“99.9% of compromised Microsoft 365 accounts had no multi-factor authentication enabled. Most attacks target default-configured tenants.”
— Microsoft Digital Defence Report 2024
Onboarding takes 1–3 weeks depending on tenant size and migration scope. No disruption — your staff keep working throughout.
We review your current tenant: users, licences, security configuration, integrations, and shadow IT. You receive a clear picture of where you stand.
We optimise licences and apply the security baseline (Conditional Access, MFA, Defender, DLP). Every change is documented and signed off.
If you are coming from Google Workspace or on-premises Exchange, we migrate mailboxes, files, and calendars with zero data loss. Downtime measured in minutes, not days.
KPX takes over user lifecycle, security monitoring, license optimisation, and reporting. Monthly reports show exactly what's happening — no surprises.
Choose the model that matches your team’s size and needs.
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
More Managed Services that keep your business secure, monitored, and running — choose the ones that fit your operations.
EDR monitors endpoint behaviour, detects anomalies and responds automatically. We add a managed SOC layer on top so threats are contained before damage occurs.
View all →A failed server doesn't just stop IT — it stops your business. Through continuous monitoring we detect critical conditions early and resolve them before an outage occurs.
View all →We fully automate your data protection, regularly verify recoverability, and ensure that in an emergency minutes — not hours — decide about the return to normal operations.
View all →We automatically back up your servers, VMs and workloads to a geo-redundant data centre. Immutable backup copies protect you from ransomware — and enable fast recovery without dependence on local hardware.
View all →We take over the complete management of your endpoints: updates, security configuration, helpdesk support and central management — so your staff stay productive.
View all →Our engineers hold Microsoft 365 certifications and work with M365 tenants daily. You get enterprise-grade administration without the enterprise price tag.
On-site in Prishtina, remote everywhere in Kosovo. Albanian and English speaking. No ticket roulette, no offshore call centres.
Fixed monthly price per user — no surprises, no escalations, no hidden add-on fees at year-end. You know the cost on day one and it stays the same 12 months later. Licensing, migration and day-to-day administration are all included — no separate invoices, no fine print.
| Self-managed M365 | Managed M365 (KPX) | |
|---|---|---|
| Administration | Internal IT, ad-hoc | Dedicated M365 engineers, SLA |
| Security baseline | Default settings | Configured per best practices |
| MFA enforcement | Optional, often skipped | Mandatory, audited |
| User lifecycle | Manual onboarding/offboarding | Automated + documented |
| Reporting | None | Monthly adoption + security report |
| License optimisation | Annual review | Quarterly review, savings recovered |
Sources & further reading
Yes. We migrate mail, calendars, contacts, Drive and shared drives to Microsoft 365. The migration is staged and validated.
Business Basic, Business Standard, Business Premium, E3 and E5. We help you choose the right plan for each user.
Multi-factor authentication, conditional access, Defender for Office 365, DLP and audit logging. We also add a third-party backup for Exchange, OneDrive and SharePoint.
Yes. We integrate Microsoft 365 with common line-of-business applications via Entra ID (Azure AD) and Power Automate.
Yes. Our management contracts run monthly. You can give notice at the end of any month. Your M365 tenant remains under your control — we hand over all documentation and admin accounts cleanly.
We manage all Microsoft 365 plans: Business Basic, Standard, Premium; E3; E5; Exchange Online; SharePoint Online; and add-ons like Defender for Office 365, Intune, and Entra ID P2.
Yes. You remain the global admin of your tenant. We work with delegated admin access (least-privilege roles). If you cancel, you keep everything — we just lose our access.
We configure Conditional Access, MFA enforcement, Defender for Office 365 policies, DLP rules, and audit logging per Microsoft best practices. Every change is documented and reviewed with you monthly.
Yes. We connect M365 with line-of-business apps via Entra ID SSO, Power Automate flows, Graph API integrations, or third-party connectors (Zapier, Make). Common integrations: CRM, ERP, HR, accounting.
Monthly reports cover active users per workload (Exchange, Teams, SharePoint), license utilisation, MFA coverage, risky sign-ins, and recommendations. You always know how the platform is being used.
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Service area
KPX IT Services LLC
Prishtina, Republic of Kosovo
Kosovo + Albania
+383 44 306 969
info@kpx-ks.com
Managed Microsoft 365 from Prishtina for SMBs across Kosovo and Albania — remote and on-site when needed.
These services work well together with what you just read about.
Transparent monthly per-device pricing — no hidden fees.
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