Proactive 24/7 monitoring, automated patches, AI-powered protection. Fixed SLA, dedicated contact, server-level defence.
Years Experience
standards
technician
support in Kosovo
costs
Without monitoring, an outage is only noticed when employees can no longer work. By then it's too late.
A server is down — and with it order processing, email and data access. Nobody knows how long.
Servers are the first target for attackers. If one is compromised, the entire network is affected.
Outdated patches, unpatched services — without monitoring they stay invisible until it is too late.
In an emergency: first ticket, then search, then action. Hours to days of downtime are possible.
Most server outages don't come from one big failure — they come from many small oversights that compound. KPX closes every gap.
Critical OS and application patches land automatically. No more 'we'll patch next quarter' — your servers stay current without disrupting staff.
Behaviour-based detection stops ransomware and zero-days before lateral movement. Our SOC sees the alert, not your on-call engineer.
Phone answered within minutes. Engineer on-site in Prishtina within hours if remote isn't enough. No ticket roulette.
“The average cost of server downtime for SMBs is €8,000–€25,000 per hour — and most outages are preventable with monitoring.”
— IDC, IT Downtime Impact Study
Onboarding takes 1–2 weeks depending on fleet size. No downtime during transition — your staff keep working.
We talk through your current server setup, pain points, and goals. Free of charge, no obligation.
We map every server, OS version, application, and access pattern. You receive a clear picture of your current state.
You receive a tailored offer with fixed monthly cost per server. No fine print, no hidden fees. You decide in your own time.
KPX rolls out the management agents, applies the security baseline, and switches monitoring on. Your servers are now under our care.
Choose the model that matches your team’s size and needs.
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
More Managed Services that keep your business secure, monitored, and running — choose the ones that fit your operations.
EDR monitors endpoint behaviour, detects anomalies and responds automatically. We add a managed SOC layer on top so threats are contained before damage occurs.
View all →We fully automate your data protection, regularly verify recoverability, and ensure that in an emergency minutes — not hours — decide about the return to normal operations.
View all →We automatically back up your servers, VMs and workloads to a geo-redundant data centre. Immutable backup copies protect you from ransomware — and enable fast recovery without dependence on local hardware.
View all →We take over the complete management of your endpoints: updates, security configuration, helpdesk support and central management — so your staff stay productive.
View all →Your Microsoft 365 environment is fully set up, secured and monitored daily. Licence costs are regularly reviewed and optimised.
View all →On-site in Prishtina within hours, remote everywhere in Kosovo. You talk to engineers who know your setup — not a ticket roulette.
We focus on Balkan businesses — from SMBs to mid-market Enterprise. No unnecessary tooling, no jargon. Fixed monthly cost per server — predictable, transparent.
Monthly reports show every patch, alert, and action taken. You always know the health of your server fleet.
| Manual server management | Managed Server (KPX) | |
|---|---|---|
| Monitoring | Manual checks, after-hours only | 24/7 automated, instant alerts |
| Patches | Quarterly batch updates | Automatic within 48h of release |
| Threat detection | Signature-based antivirus | Behaviour-based EDR + AI |
| Response time | Best-effort, no SLA | Contractual SLA, minutes not days |
| Reporting | None | Monthly health + security report |
| Backup verification | Annual restore test | Monthly restore verification |
Sources & further reading
RMM (Remote Monitoring & Management) is the operational management platform: 24/7 monitoring, patch management, remote maintenance, automation and reporting. EDR (Endpoint Detection & Response) is the security layer: AI-powered threat detection, automatic incident response and forensic analysis. Both platforms complement each other — RMM keeps the servers up to date and maintainable, EDR actively protects them from attacks.
A classic IT service provider comes when something is broken. We come before something breaks. Managed Server means: continuous monitoring, proactive maintenance and defined SLAs — not reaction to failures, but preventing them.
Our response times are contractually guaranteed — in writing. The monitoring catches critical warning signs before they become an outage. In an emergency we respond within the agreed SLA time — remote or on-site.
Classic antivirus programs detect known malware based on signatures. This fails with new, unknown attacks and file-less threats. AI-powered EDR analyses the behaviour of processes in real time and detects zero-day exploits — without signature update. In addition: automatic isolation, rollback and complete forensic analysis.
The costs depend on your infrastructure — number of servers, operating systems, backup scope and security requirements play a role. Compared to a dedicated IT employee, Managed Server is significantly more economical for most SMBs and at the same time offers more performance and 24/7 availability.
Everything that is technical and distracts you from the day-to-day business is with us: updates, patches, backup monitoring, performance analysis, troubleshooting, security monitoring. What stays with you are the decisions that affect your business.
Yes, we have technical access to your systems — that is the prerequisite. But this access is clearly regulated and fully documented. Every action is recorded in our workflow management. Encrypted connections, role-based access rights, LPD compliant.
Yes. Our contracts run monthly after the initial onboarding phase. You can give notice at the end of any month. We migrate your data and hand over all documentation cleanly.
We use enterprise-grade RMM tools (NinjaOne, Datto RMM) for monitoring and patch management, combined with EDR (SentinelOne, Datto EDR) for protection. All tools are licensed through us — no separate vendor contracts for you.
Yes. We manage Windows and Linux servers on Azure, AWS, and Hetzner as well as on-premises. The same SLA and monitoring standards apply regardless of where the server runs.
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Service area
KPX IT Services LLC
Prishtina, Republic of Kosovo
Kosovo + Albania
+383 44 306 969
info@kpx-ks.com
Managed Server from Prishtina for SMBs across Kosovo and Albania — remote and on-site when needed.
These services work well together with what you just read about.
Transparent monthly per-device pricing — no hidden fees.
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