Transparent monthly pricing per computer — for SMB and Enterprise tiers, simple and predictable.
Years Experience
standards
technician
support in Kosovo
costs
Transparent monthly pricing per computer — straightforward, scalable, and built for business.
Windows / Mac / Linux
Datto RMM + Datto EDR + Backup
Backup is an optional add-on — not bundled, not required.
What's included
RMM
EDR
Backup
Windows / Mac / Linux
NinjaONE + SentinelOne EDR + Ninja Backup
Backup is an optional add-on — not bundled, not required.
What's included
RMM
EDR
Backup
Full Microsoft 365 management & security
Licensing, security baselines, conditional access, MFA, and ongoing administration of your Microsoft 365 environment.
Independent backup of M365 data
Immutable backup of Exchange, OneDrive, SharePoint, and Teams — outside your tenant, recoverable in minutes.
Full server administration & support
Windows Server, Linux, VMware/Hyper-V — fully managed with monitoring, patching, and incident response.
Pricing on request
Request quoteAll prices exclude VAT (18% in Kosovo).
Each smart-managed product consists of three components. Transparency about what's included — and what isn't.
Hardware and/or software including license — scope of features and compatibility per manufacturer specifications.
24/7 monitoring of all automated functions and processes. Proactive alerting, dashboards, monthly reports.
Handling of incidents, configuration changes, and adjustments — processed per SLA.
Included in the product price
Components 1 and 2 — manufacturer license and 24/7 monitoring.
Billed separately
Component 3 — per effort or flat-rate. We gladly advise which model is optimal for your situation.
Choose the model that matches your team’s size and needs.
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
Most threats target devices, not accounts. A computer that is unpatched or unmonitored is a risk to your whole network — even if the user never logs in. Per-device pricing keeps the cost aligned with what we actually protect.
You can add or remove the Backup add-on at the start of any month. There is no lock-in for the add-on itself.
KPX accepts clients from 5 computers upward. For fewer than 5 devices, the fixed-cost structure doesn't make sense — we'll recommend an alternative or a custom quote.
Your contract switches to month-to-month. You can cancel at the end of any month with 30 days notice. We hand over all admin credentials, documentation, and configuration.
All prices shown are monthly. We bill monthly by default. Annual prepayment is available with a discount — ask if interested.
Prices shown exclude VAT. Kosovo applies 18% VAT for B2B services. We'll show the VAT-inclusive total on your quote.
Bank transfer (EUR or ALL), direct debit, and credit card. Invoices are issued monthly in EUR with a 14-day payment term.
Yes. As your business grows, you can move from SMB to Enterprise at the start of any month. The price difference applies pro-rata.
Yes. Time is tracked in 1-minute increments and rounded up to the next 15-minute block. You receive a detailed log of every support session.
RMM Package is core IT management — monitoring, patches, remote support. RMM + EDR Package adds AI-powered endpoint protection against malware, ransomware, and zero-day attacks. For most SMBs we recommend RMM + EDR.
Every service below is included in your contract at transparent pricing
Add immutable backup to any package.
+€3.99/Device/month
Off-site, verified daily, recoverable in minutes.
Learn more →The foundation of every plan: patches, monitoring, remote support. Already included in SMB and Enterprise tiers.
Learn more →AI-powered protection included in RMM + EDR package. Behaviour-based detection, managed SOC, automatic containment.
Learn more →Microsoft 365 management, licensing optimisation, and security configuration. Priced separately per user.
Learn more →Independent backup of Exchange, OneDrive, SharePoint. Available as an add-on to your M365 management plan.
Learn more →Clearly explained: cybersecurity, cloud and managed services for SMBs in Kosovo.
Looking for an IT service provider? Seven concrete criteria to fairly evaluate proposals for SMBs — from SLAs and data h…
Good IT consulting starts with the SMB itself. 9 points to prepare for your first meeting with an IT consultant — for cl…
Many SMBs assume that buying Microsoft 365 takes care of security. But Microsoft provides the tools — you need to activa…
Ready to take the next step? Book a free initial consultation — we'll review your current setup and show you the best way forward.
