Managed IT for Kosovo's SMBs and Enterprise — one partner, fixed SLA
Server, Backup, Endpoint, EDR, M365 and email security — proactively managed with a one-hour response and a personal contact who knows your environment.
Years Experience
standards
technician
support in Kosovo
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KPX Smart Managed is the central platform for all Managed Services. Network, security, endpoints and monitoring are controlled through a single console — reducing your administrative overhead.
What does this mean in practice?
- Configuration, patches and security updates run automatically through a single console
- Helpdesk requests are documented and processed with a defined SLA
- Availability and utilisation of your systems are visible at any time
- Escalation happens automatically during incidents — not just when you report them
Who is this for?
Smart managed is suitable for companies that want to operate their IT infrastructure without their own admin team — as full management or as a supplement to internal IT.
Our full Managed Services portfolio
More Managed Services that keep your business secure, monitored, and running — choose the ones that fit your operations.
Infrastructure
Servers, backups and endpoint foundations for stable day-to-day operations.
Managed Server
A failed server doesn't just stop IT — it stops your business. Through continuous monitoring we detect critical conditions early and resolve them before an outage occurs.
Managed Backup
We fully automate your data protection, regularly verify recoverability, and ensure that in an emergency minutes — not hours — decide about the return to normal operations.
Managed Cloud Backup
We automatically back up your servers, VMs and workloads to a geo-redundant data centre. Immutable backup copies protect you from ransomware — and enable fast recovery without dependence on local hardware.
Managed Endpoint
We take over the complete management of your endpoints: updates, security configuration, helpdesk support and central management — so your staff stay productive.
Security
Threat detection, response and email protection against phishing and ransomware.
Endpoint Detection & Response
EDR monitors endpoint behaviour, detects anomalies and responds automatically. We add a managed SOC layer on top so threats are contained before damage occurs.
Managed Email Security
Multi-layered email protection for SMBs: spam filter, phishing detection, malware scanning, continuity service and archiving. We take over setup, operation and monitoring.
Communication & Data
Microsoft 365 management and off-tenant backup of your cloud data.
Managed Microsoft 365
Your Microsoft 365 environment is fully set up, secured and monitored daily. Licence costs are regularly reviewed and optimised.
Managed M365 Backup
Many SMBs assume their M365 data is automatically backed up. That's a misconception. We back up all your M365 workloads outside the Microsoft tenant — protecting against accidental deletion, ransomware and data loss.
More IT services for SMBs
Why Kosovo-based IT support?
A local partner who understands your regulations, taxes, and business culture.
ARBK-registered provider
KPX IT Services LLC is officially registered with the Kosovo Business Registration Agency (ARBK) under NUI 812252138. We issue proper fiscal invoices compliant with Kosovo TAK rules.
Local data residency
Your data stays in EU-fringe data centers (Frankfurt, Amsterdam) by default — meeting GDPR and Kosovo Law No. 06/L-082 on Personal Data Protection.
Same time zone, same language
CET/CEST working hours, fluent Albanian and English. No 12-hour time-zone gap with your US-based provider.
On-site in Prishtina, Prizren, Peja
Field engineers available across Kosovo. Hardware swap, on-site troubleshooting, datacenter visits — without expensive travel fees.
Compliance & Regulations
Kosovo-specific compliance questions.
Is KPX compliant with Kosovo data protection law?
Do you support e-invoicing through TAK (Kosovo Tax Administration)?
What languages does your support team speak?
Frequently Asked Questions about Managed Services
What SMBs in Kosovo want to know about Managed Services, SLAs and IT support.
What are Managed Services?
What does IT service management cost for SMBs in Kosovo?
What is a Managed Service Provider (MSP)?
Which Managed Services does KPX offer?
What is the difference between Managed Services and IT outsourcing?
What is the difference between Managed Services and break-fix IT?
What is an SLA and why is it important?
How quickly does KPX react to an IT incident?
Are Managed IT Services from KPX Kosovo LPD-compliant?
What is proactive IT support?
For which companies are Managed Services suitable?
Can I use Managed Services for individual areas only?
How do I switch my IT service provider without operational disruption?
What happens when an employee changes?
What is the KPX Smart Managed Platform?
How long does a Managed Services contract with KPX run?
Transparent monthly pricing
Per-device pricing for SMB and Enterprise tiers. No 12-month contracts, no surprises along the way.
See all pricingTalk to an IT specialist.
In a no-obligation initial consultation, we show you which Managed Services will make the biggest difference for your IT — and which you can safely skip.