Independent backup of Exchange Online, OneDrive and SharePoint. Granular restore, immutable storage, ransomware protection.
Years Experience
standards
technician
support in Kosovo
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Microsoft protects the infrastructure — but the data inside is your responsibility. Native retention does not protect against accidental deletion, malicious insiders or ransomware.
Microsoft retention policies are best-effort, not a backup. Accidental deletions past the retention window are lost forever.
When ransomware strikes, it encrypts synced OneDrive files. Without an independent backup, recovery is impossible.
Disgruntled employees or simple mistakes can permanently delete mailboxes, files and conversations.
Sync errors between devices and OneDrive can corrupt files. The synced copies overwrite each other with the corrupted version.
Microsoft protects the infrastructure. You protect the data. Without backup, one deletion, one sync error, one ransomware attack erases years of work.
Default M365 retention holds deleted items for 30–93 days. After that, data is gone. Native retention does not protect against ransomware, sync errors, or malicious deletion.
Independent backup stores every Exchange mailbox, OneDrive folder, and SharePoint site in immutable storage. Even if your entire tenant is compromised, the backup is untouched.
Restore a single email, a folder, or an entire mailbox through the self-service portal. No ticket roulette, no recovery from scratch.
“76% of companies have experienced data loss in Microsoft 365 — and 1 in 3 of those lost data permanently because they had no backup.”
— Veeam Data Protection Trends Report 2024
Setup takes 3–5 days depending on mailbox count. No disruption — your staff keep working while we deploy.
We connect to your Microsoft 365 tenant with read-only access. You receive a clear picture of every mailbox, site, and library that needs backup.
We deploy the backup agent, configure storage and retention, and run the first full backup. You see it in the self-service portal immediately.
We restore a sample mailbox and a OneDrive folder to prove the system works. You see exactly what a restore looks like — before you ever need one.
KPX monitors backup health, alerts on failures, and runs daily incremental + weekly full backups. Your M365 data is now independently protected.
Choose the model that matches your team’s size and needs.
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
Companies without IT staff
We handle everything
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
SMBs with an internal IT team
We share tasks with your team and extend it
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
KPX monitors servers & backup; you handle the workstations
Issues handled by whoever owns the area — joint development
Your team helps remotely and on-site; KPX on demand
Large IT teams
You operate independently — on our platform
KPX Smart Managed Platform including licenses (e.g., NinjaOne, SentinelOne)
Monitoring of the entire IT infrastructure
Troubleshooting, updates, and ongoing development
Remote support, on-site when needed
More Managed Services that keep your business secure, monitored, and running — choose the ones that fit your operations.
EDR monitors endpoint behaviour, detects anomalies and responds automatically. We add a managed SOC layer on top so threats are contained before damage occurs.
View all →A failed server doesn't just stop IT — it stops your business. Through continuous monitoring we detect critical conditions early and resolve them before an outage occurs.
View all →We fully automate your data protection, regularly verify recoverability, and ensure that in an emergency minutes — not hours — decide about the return to normal operations.
View all →We automatically back up your servers, VMs and workloads to a geo-redundant data centre. Immutable backup copies protect you from ransomware — and enable fast recovery without dependence on local hardware.
View all →We take over the complete management of your endpoints: updates, security configuration, helpdesk support and central management — so your staff stay productive.
View all →Microsoft secures the infrastructure. You are responsible for the data inside it. Native retention protects against minor mistakes, not against ransomware, sync errors, or malicious insiders.
Backup copies are stored immutably — no one can modify or delete them, including the attacker. Even if your entire M365 tenant is encrypted, your backup is untouched.
Restore one email, one folder, or one user — without rolling back the whole tenant. Self-service portal lets users recover their own data without filing a ticket.
| Native M365 retention | Managed M365 Backup (KPX) | |
|---|---|---|
| Retention length | 30–93 days | Up to 7 years |
| Ransomware protection | None | Immutable storage outside tenant |
| Restore granularity | Full mailbox only | Single item, folder, or full mailbox |
| Self-service restore | No | Yes, per user via portal |
| Audit trail | Limited | Every restore logged & exportable |
| Recovery time | Hours to days | Minutes |
Sources & further reading
Yes. Microsoft retention policies are best-effort, not a backup. They do not protect against ransomware, malicious deletion or sync issues. A third-party backup is the only true safety net.
In regional data centres in the EU and Kosovo, with the option to choose a specific region for compliance.
Configurable per workload. Typical SMB retention is 1 year for Exchange and unlimited for OneDrive and SharePoint.
Yes. We set up a self-service restore portal so users can recover deleted OneDrive files and email items without opening a ticket.
Yes. Our contracts run monthly after the initial setup phase. You can give notice at the end of any month. Your backup data is exported in standard formats on request.
We use Veeam Backup for Microsoft 365 (the de-facto standard) and, for smaller tenants, Hornetsecurity or Altaro. The choice depends on mailbox count, retention needs, and compliance.
Granular restore is near-instant through the self-service portal. You search for the email, click restore, and it appears in your mailbox within minutes. No admin ticket needed.
If a ransomware attack encrypts your mailbox or synced files, you restore from immutable backup to a clean point in time. The attacker cannot encrypt or modify the backup copies — they live outside your tenant.
Yes. We back up Teams chat history, channel files, and meeting recordings. Granular restore works per chat, per channel, or per file — whichever your team needs.
Yes. All backup data is encrypted at rest (AES-256) and in transit (TLS 1.3). Storage is in EU-based data centres, retained for 7 years by default. Longer retention available on request.
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Service area
KPX IT Services LLC
Prishtina, Republic of Kosovo
Kosovo + Albania
+383 44 306 969
info@kpx-ks.com
Managed M365 Backup from Prishtina for SMBs across Kosovo and Albania — remote and on-site when needed.
These services work well together with what you just read about.
Transparent monthly per-device pricing — no hidden fees.
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